I went in for a quick oil change and John came in to show me my very dirty air filter. He actually had it in his hand! I've been to other places where they "told me I needed to change my air filter" but never showed me, and actually had a list of about $500 worth of service work that needed to be done. I never get that at Honest One!!! If it doesn't need repairing or replacing, they don't suggest it. They never take advantage of me as a female and you have no idea how much that is appreciated. Plus I needed new batteries for my auto keys and they replaced them at no charge! Awesome service!